📦 Shipping Policy
Processing Time:
All orders are processed within 2–4 business days. Orders are not shipped or delivered on weekends or holidays. During peak seasons or sales, processing may take slightly longer — but we promise it’s worth the wait.
Shipping Rates & Delivery Times:
We offer standard and tracked shipping options:
| Region | Shipping Time | Rate |
|---|---|---|
| Canada | 3–7 business days | $8-12 CAD |
| US | 5–10 business days | $13-15 CAD |
| International | 7–21 business days | $15-20 CAD |
Rates are calculated at checkout based on your location.
Tracking Information:
Once your order ships, you’ll receive a confirmation email with tracking details. Please allow up to 48 hours for tracking updates to appear.
Customs & Duties:
Shop Luna is not responsible for any customs fees, duties, or taxes incurred on international shipments. These charges are the responsibility of the customer.
Shipping Delays:
Delays may occur due to weather, postal issues, or customs processing. If your order is significantly delayed, please contact us at [email protected] — we’re here to help.
Lost or Stolen Packages:
Shop Luna is not liable for lost or stolen packages after delivery has been confirmed by the carrier. If this happens, please file a claim with the shipping provider and contact us with your order number — we’ll do our best to assist.